Full-time Qatar airways Ongoing Cv Submission
Qatar Airways, the national carrier of the State of Qatar is celebrating 20 years of Going Places Together with travellers across its more than 150 business and leisure destinations. Qatar Airways is the world’s fast growing airline and has been awarded multiple awards: World’s Best Business Class; Best Business Class Airline Lounge and Best Airline Staff Service in the Middle East.
The Job : Reservations & Ticketing Supervisor
Job Status: Full Time Job,Graduate/Exp
Welcome to a world where ambitions fly high
From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.
We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.
We offer competitive compensation and benefit packages.
About Your Job:
In this role, you will plan, supervise and support the reservation and ticketing agents in order to achieve optimal customer satisfaction and surpass the annual revenue targets. You will also encourage teamwork, consistency of service and proper coordination.
Specific accountabilities include:
Supervise and motivate staff and ensure quality of work meets the Airline standard
Prepare staff roster to ensure proper distribution of manpower on weekly optimum utilization
Support the staff and customers to resolve difficult issues and problems pertaining to reservations and ticketing, on a daily basis
Handling customer requirements and cases professionally
Handle Group and Travel Agency inquiries
Dealing with all mishandled passengers, NORECs, and DNBs as required each day
Briefing staff on a day to day basis and keeping them updated with relevant changes in the industry and for QR products and services
To be successful in this role, you will need a relevant Vocational, Tertiary or Trade qualification combined with a minimum of 4 years of job-related experience within the airline, travel or hospitality sectors. A minimum of 4 years’ experience supervising staff is required and you will need to have completed a recognized IATA or Airline Advanced Passenger Tariff and Pricing Course and have a thorough knowledge in Pricing and Fares.
Ideally, you will have detailed knowledge of a Computer Reservation System (eg. Amadeus) and be fluent in both English and Arabic languages (written and spoken).
How To Apply