Please login/register to apply for this job.
23 Sep 2017

Full-time Outsource Company: Graduate Call Center Agent Vacancy

Nigeria Job bucket Staff Lagos, Lagos, Nigeria

Job Description

The Outsource Company is a 100 % privately held Nigerian company offering BPO/ITES (Business Process Outsourcing/Information Technology Enabled Services), from its state of art 350+ seat (additional 1000 seat also in plan) call center facility in Abuja, Nigeria. Our world class facility offers end-to-end voice and non-voice BPO services globally.

The Job : Graduate Call Center Agent

Job Status: Full Time Job,Graduate/Exp

Remuneration: Attractive,

Location: Nigeria

Job Profile

Essential Duties and Responsibilities
The main functions include but are not limited to:

  • Answering calls and responding to emails
  • Handle customer inquiries both telephonically and by email
  • Make outbound calls, receive inbound calls
  • Maintains communication equipment by reporting problems.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Enter new customer information into system
  • Update existing customer information
  • Process orders, forms and applications
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures
  • Complete call logs

Minimum Qualification

  • BA, B.Ed, B.Sc, HND, and other relevant qualifications.

Experience & Training:

  • 0 – 2 years’ work experience.
  • Previous experience in a Call Centre is a requirement.

Qualification/Requirements:

  • Ability to work on the phone for extended periods of time
  • Ability to speak, read and write English fluently
  • Proficiency in Hausa language is required
  • Ability to manage detailed information and handle Stress
  • Excellent computer skills with an ability to type 30/40 wpm
  • Ability to control call and politely keep potential client focused
  • Good listening skills
  • Excellent phone manner and strong communication skills; both written and oral

How To Apply

Applicants should forward their CV’s only to: [email protected]

Note: For candidates who reside in Lagos ONLY.

Register&upload resume via apply online

{social-facebook-like}

Job Categories: Customer Service Jobs In Nigeria. Job Types: Full-time. Job Tags: Graduate Call Center Agent jobs and Outsource Company jobs. Salaries: N50000-N100000.

Endless.

Apply for this Job