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9 Jul 2018

Full-time Operations Representative at LifeBank Nigeria

LifeBank Nigeria – Posted by Nigeria Job bucket Staff Lagos, Lagos, Nigeria

Job Description

LifeBank is on a mission to save a million lives through ensuring adequate blood supplies, helping hospitals discover essential medical products, and delivering these products on time and in the right condition.

The Job : Operations Representative

Job Status: Full Time Job,Graduate/Exp

Remuneration: Attractive,

Location: Nigeria

Job Profile

Responsibilities

  • Responsible for prioritizing work and delegating tasks to ensure proper coverage of functions. (i.e. assist as part of a team in the overall management of call flow.)
  • Supervise and coordinate day-to-day workflow in Operations.
  • Monitors Operational activity to ensure that customer service and operations standards are met and maintained.
  • Expert level knowledge of department processes and product to serve as the first line of support in resolving internal and external customer issues.
  • Responsible for the development and motivation of staff, and ensuring that they have the necessary resources to do their job.
  • Identifying and implementing work efficiencies through process improvement techniques.
  • Serve as the liaison between management and front-line agents. Champions the suggestions and concerns of the agents and works to ensure agents are fully engaged in the improvement of the service center.
  • Review quality monitor of calls for agents and provide feedback and coaching to agents on their performance.
  • Identify individual and group training needs and work with dedicated training team to implement a plan of action.
  • Responsible for periodic management of entire shift (i.e. Nights and weekends).
  • Perform any other duties as assigned.

JobB Requirements
Education:

  • Minimum Education: BSc or HND in Business Management, Healthcare Management or Science related discipline

Experience:

  • Minimum experience: 3+ years of experience in supervisory position within the healthcare industry.

Key Competency Requirements:

  • Must be knowledgeable of Management processes.
  • Must be knowledgeable of Microsoft office suite
  • Have a deep desire to work in the startup industry
  • Passion for people
  • Very tech savvy and knowledgeable of current trends

Personal Attributes:

  • Loves to fix things
  • Cloud: Services & Products
  • Friendly
  • Highly organized and detailed
  • Friendly
  • Loves outdoor activities
  • Has high energy levels
  • Attention to detail

Skill/Competencies:

  • Leadership skills
  • Excellent Communication skills
  • People management
  • Analytical skills
  • Interpersonal Skills
  • Organisational skills
  • Detail Oriented
  • Problem resolution

Work Environment:

  • Work in the office on shift system.
  • Some travel may be required.

How To Apply

Applicanns should send their detailed CV’s and Cover Letter to the “Human Resources Manager, LifeBank, via: hello@lifebank.ng

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Job Categories: Banking Jobs In Nigeria. Job Types: Full-time. Job Tags: LifeBank Nigeria jobs and Operations Representative jobs. Salaries: N100000 - N200000.

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