Full-time Kraks Media: Customer Relationship Officer Vacancy
Job Description
KRAKS is a foremost online provider of all social media entertainment; well known for keeping our subscribers and followers at the edge of their seats with rib-cracking content and a well-oiled information wheel. Creativity, commitment, and attention to detail are some of the factors that have made us prominent in the Nigerian entertainment industry. Our ever-growing dominance covers various social media platforms including; Instagram, Facebook, Twitter, Youtube, and Snapchat.
The Job : Customer Relationship Officer
Job Status: Full Time Job,Graduate/Exp
Remuneration: Attractive,
Location: Nigeria
Job Profile
Responsibilities
- Building and maintaining relationships with clients and key personnel within customer companies.
- Conducting business reviews to ensure clients are satisfied with their products and services.
- Alerting the sales team to opportunities for further sales within key clients.
- Letting customers know about other services the company offers.
- Attending meetings with clients to build relationships with existing accounts.
- Achieving client relationship targets and KPI’s as set by the team lead.
- Working closely with Account Officers and business development officers
- Escalating and resolving areas of concern as raised by clients.
- Carrying out client satisfaction surveys and reviews.
- Monitoring company performance against service level agreements and flagging potential issues.
- Updating the Team lead and ensuring account managers are aware of changes within clients.
- Passing leads to the sales team and following up on progress.
- Liaising with internal departments to ensure client needs are fulfilled effectively.
Work Experience / Qualifications
- Must be a B.Sc holder with a minimum of 2:1
- Minimum of one year experience
- Must not be older than 27 years old.
How To Apply
Applicants should forward their letter of Application and detailed CV’s as one attachment specifying the role as subject to: Jobs@Kraks.co
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