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21 Nov 2017

Full-time Kraks Media: Customer Relationship Officer Vacancy

Nigeria Job bucket Staff Lagos, Lagos, Nigeria

Job Description

KRAKS is a foremost online provider of all social media entertainment; well known for keeping our subscribers and followers at the edge of their seats with rib-cracking content and a well-oiled information wheel. Creativity, commitment, and attention to detail are some of the factors that have made us prominent in the Nigerian entertainment industry. Our ever-growing dominance covers various social media platforms including; Instagram, Facebook, Twitter, Youtube, and Snapchat.

The Job : Customer Relationship Officer

Job Status: Full Time Job,Graduate/Exp

Remuneration: Attractive,

Location: Nigeria

Job Profile


  • Building and maintaining relationships with clients and key personnel within customer companies.
  • Conducting business reviews to ensure clients are satisfied with their products and services.
  • Alerting the sales team to opportunities for further sales within key clients.
  • Letting customers know about other services the company offers.
  • Attending meetings with clients to build relationships with existing accounts.
  • Achieving client relationship targets and KPI’s as set by the team lead.
  • Working closely with Account Officers and business development officers
  • Escalating and resolving areas of concern as raised by clients.
  • Carrying out client satisfaction surveys and reviews.
  • Monitoring company performance against service level agreements and flagging potential issues.
  • Updating the Team lead and ensuring account managers are aware of changes within clients.
  • Passing leads to the sales team and following up on progress.
  • Liaising with internal departments to ensure client needs are fulfilled effectively.

Work Experience / Qualifications

  • Must be a B.Sc holder with a minimum of 2:1
  • Minimum of one year experience
  • Must not be older than 27 years old.

How To Apply

Applicants should forward their letter of Application and detailed CV’s as one attachment specifying the role as subject to:
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Job Categories: Customer Service Jobs In Nigeria. Job Types: Full-time. Job Tags: Customer Relationship Officer jobs, Kraks Media jobs, latest jobs, and tuesday guardian jobs. Salaries: N50,000-N100,000.


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