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17 May 2018

Full-time Help Desk Officer at Alpha Mead Facilities & Management Services (AMFacilities)

Nigeria Job bucket Staff Lagos, Lagos, Nigeria

Job Description

Our primary focus is to provide facility management, project management and real estate development consultancy, training and professional services delivery support to corporate organisations and private investors with major real estate assets. We pride ourselves in the delivery of high quality professional services while ensuring minimum total life cycle cost of the asset to the owner.

In collaboration with our foreign technical partners Cluttons UK we are able to access global best practices, systems and standards to deliver best value to our customers leveraging our knowledge and expertise of the local operating environment. Cluttons UK is a leading firm of international property consultants and chartered surveyors with a network of offices in the UK, Europe, Middle East, South Africa and the Caribbean. AMFacilities is also in active collaboration with the International Facility Management Association (IFMA) Nigerian chapter.

The Job : Help Desk Officer

Job Status: Full Time Job,Graduate/Exp

Remuneration: Attractive,

Location: Nigeria

Job Profile

We are looking for a customer service oriented Help desk specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.

Responsibilities

  • Provide first level contact and convey resolutions to customer issues
  • Properly escalate unresolved queries to the next level of support
  • Track, route and redirect problems to correct resources
  • Update customer data and produce activity reports
  • Walk customers through problem solving process
  • Follow up with customers, provide feedback and see problems through to resolution
  • Utilise excellent customer service skills and exceed customers’ expectations
  • Ensure proper recording, documentation and closure
  • Recommended procedure modifications or improvements
  • Preserve and grow your knowledge of help desk procedures, products and services

Requirements

  • Proven working experience in providing help desk support
  • Proficiency in English
  • Working knowledge of help desk software, databases and remote control
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • BS degree in Information Technology, Computer Science or equivalent

How To Apply

Applicants should send CVs to [email protected]

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Job Categories: Administrative Jobs In Nigeria. Job Types: Full-time. Job Tags: Alpha Mead Facilities & Management Services (AMFacilities) jobs and Help Desk Officer JOBS. Salaries: N50000-N100000.

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