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11 Dec 2017

Full-time Graduate Customer Service Officers at Addosser Microfinance Bank

Nigeria Job bucket Staff Lagos, Lagos, Nigeria

Job Description

Addosser Microfinance Bank, an innovative institution dedicated to improving the living condition of everyday people through value-added financial products and services requires suitable candidates to fill the role below:

The Job : Graduate Customer Service Officers

Job Status: Full Time Job,Graduate/Exp

Remuneration: Attractive,

Location: Nigeria

Job Profile

Responsibilities

  • Managing incoming calls and customer service inquiries.
  • Generating sales leads that develop into new customers.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Follow communication procedures, guidelines and policies.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Take the extra mile to engage customers Accurately captures customer information
  • Creates and maintains service reports.
  • Compile reports on overall customer satisfaction.

Relevant Skills, Qualification, Attributes & Experience

  • 1-2 years cognate experience in Customer Service.
  • B.Sc/HND in Social Sciences or any other relevant course of study.
  • Has worked in a microfinance bank or any financial institution.
  • Excellent Interpersonal Skills
  • Must be computer literate
  • Excellent communication, reporting skills
  • Applicants must not be more than 25 – 30 years;

How To Apply
Applicants should send their CV’s to: resumes@addosser.com

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Job Categories: Customer Service Jobs In Nigeria. Job Types: Full-time. Job Tags: Addosser Microfinance Bank jobs and Graduate Customer Service Officers jobs. Salaries: N200,000-N300,000.

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