Full-time First Point Group Ongoing Recruitment
At First Point Group we’ve made the global telecoms & technology recruitment industry our business. For clients such as Huawei, Amdocs, Juniper and Ericsson the strategic contribution of FPG, a trusted global partner who knows their industry inside out, is an invaluable business asset.
Over the years, we’ve gained deep industry expertise and experience, and developed close relationships with a vast network of telecoms and technology professionals around the world. As a result, we’re perfectly placed to help our clients and candidates deliver the next generation of technology.
The Job : CEM EXPERT
Job Status: Full Time Job,Graduate/Exp
Expert in CEM use cases and insight analysis.
Domain understanding of Network performance,
fault and KPI. Process/SLA training for Incident/Problem management
- Monitor the CEMoD content packs as per use cases in scope and report in insights, abnormal activity and trend.
- Single point of contact forNOC/SOC teams and Customer care teams for assessing customer issues in CEM.
- End to end Incident Management and Event Management.
- Proactive communications to customer care/TSG for status update/fault closure for Customer issues and Service usage alarms/degradations.
- Assist with classification and prioritization of incidents, assist with identifying the impact of incidents and escalate the process as necessary per established escalation policies
- Detection of possible Problems and the assignment of them to the problem management team for them to raise
- Problem records
- Participation in audit activities related to the Incident Management process
- Monitoring the status and progress towards resolution of assigned Incidents
- Keeping affected business partners informed about progress
Competence and Skill requirements
- Understanding of CEM use cases, tool and features including CEMoD content packs.
- Trained on ITIL processes and eTOM framework.
Start: 1st Oct 2017
Location – West Africa
Client to provide:
• Business expenses outside home based
Consultant to provide:
• Flight from home country
• Visa and work permit costs
• Local tax
• Travel and medical insurance
• Food and laundry
How To Apply