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9 Sep 2017

Full-time First Point Group Ongoing Recruitment

First Point Group – Posted by Nigeria Job bucket Staff Anywhere

Job Description

At First Point Group we’ve made the global telecoms & technology recruitment industry our business. For clients such as Huawei, Amdocs, Juniper and Ericsson the strategic contribution of FPG, a trusted global partner who knows their industry inside out, is an invaluable business asset.

Over the years, we’ve gained deep industry expertise and experience, and developed close relationships with a vast network of telecoms and technology professionals around the world. As a result, we’re perfectly placed to help our clients and candidates deliver the next generation of technology.

The Job : CEM EXPERT
Job Status: Full Time Job,Graduate/Exp

Remuneration: Attractive,

Location: Nigeria

Job Profile

Role Description
Expert in CEM use cases and insight analysis.
Domain understanding of Network performance,
fault and KPI. Process/SLA training for Incident/Problem management

Role Responsibility

  • Monitor the CEMoD content packs as per use cases in scope and report in insights, abnormal activity and trend.
  • Single point of contact forNOC/SOC teams and Customer care teams for assessing customer issues in CEM.
  • End to end Incident Management and Event Management.
  • Proactive communications to customer care/TSG for status update/fault closure for Customer issues and Service usage alarms/degradations.
  • Assist with classification and prioritization of incidents, assist with identifying the impact of incidents and escalate the process as necessary per established escalation policies
  • Detection of possible Problems and the assignment of them to the problem management team for them to raise
  • Problem records
  • Participation in audit activities related to the Incident Management process
  • Monitoring the status and progress towards resolution of assigned Incidents
  • Keeping affected business partners informed about progress

Competence and Skill requirements

  • Understanding of CEM use cases, tool and features including CEMoD content packs.
  • Trained on ITIL processes and eTOM framework.

Start: 1st Oct 2017
Location – West Africa

Client to provide:

• Business expenses outside home based

Consultant to provide:
• Accommodation
• Transport
• Flight from home country
• Visa and work permit costs
• Local tax
• Travel and medical insurance
• Food and laundry

How To Apply

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Job Categories: IT & Telecommunication Jobs In Nigeria. Job Types: Full-time. Job Tags: CEM EXPERT jobs, First Point Group, and First Point Group jobs. Salaries: N300000 - N400000, N400000 - N600000, and N600000 - above.

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