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19 Oct 2017

Full-time Customer Service Representative at ORIKI Group

Nigeria Job bucket Staff Lagos, Lagos, Nigeria

Job Description

ORIKI is a luxury skincare brand that fuses natural ingredients & scientific research to create extraordinary personal care products. We create effective and luxurious beauty and grooming products utilizing raw materials and all natural resources discovered around the world. Botanically based, we use potent plants, organic ingredients and 100% natural essential oils.

The Job : Customer Service Representative

Job Status: Full Time Job,Graduate/Exp

Remuneration: Attractive,

Location: Nigeria

Job Profile

  • Responsible for acting as a liaison between customers and companies.
  • Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries.

Primary Responsibilities

  • Resolve customer complaints via phone, email, mail, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Cancel or upgrade accounts.
  • Assist with placement of orders, refunds, or exchanges.
  • Advise on company information.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Place or cancel orders.
  • Answer questions about warranties or terms of sale.
  • Act as the company gatekeeper.
  • Suggest solutions when a product malfunctions.
  • Handle product recalls.
  • Attempt to persuade customer to reconsider cancellation.
  • Inform customer of deals and promotions.
  • Sell products and services.
  • Utilize computer technology to handle high call volumes.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Close out or open call records.
  • Compile reports on overall customer satisfaction.
  • Read from scripts.
  • Handle changes in policies or renewals.

Requirement

  • Candidates should possess relevant qualifications.

How To Apply

 

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Job Categories: Customer Care Jobs In Nigeria. Job Types: Full-time. Job Tags: Customer Service Representative jobs and ORIKI Group jobs. Salaries: N50000-N100000.

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