Full-time Customer Service Officer at Helix Securities Limited (HSL)
Helix Securities Limited (HSL) is a specialized Securities and Investment Company with capabilities designed to carry on the business of Advisory, Equity and Fixed Income Trading, Investment Management and all forms of Stock and Commodity brokerage business in the Nigerian Capital Market.
We provide investors with diversified investment options through our investment management desk which is supported by highly experienced professionals who have managed portfolios across different markets and therefore have the competence to make the right investment decisions for our clients.
The Job : Customer Service Officer
Job Status: Full Time Job,Graduate/Exp
- Manage large amounts of incoming calls.
- Generate sales leads.
- Identify and assess clients’ needs to achieve satisfaction.
- Build sustainable relationships and trust with clients’ accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle clients complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of client’s interactions and process clients’ accounts.
Requirements and Skills
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Minimum Qualification Requirements
- Minimum qualification of BSC in Finance, Accounting or equivalent,
Member of Chartered Institute of Stockbrokers will be an added advantage
- Female not more than 25 years
How To Apply