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4 Jun 2018

Full-time Customer Service Associates at BitPesa

Nigeria Job bucket Staff Lagos, Lagos, Nigeria

Job Description

BitPesa Ongoing recruitment in Nigeria for Customer Service Associate.

The Job : Customer Service Associates

Job Status: Full Time Job,Graduate/Exp

Remuneration: Attractive,

Location: Nigeria

Job Profile

Pre-Sales Communication

  • Respond tgeneral inquiries and answer questions about products and services
  • Directs inquiries tthe relevant team.
  • Contribute regional content tHelp/FAQ Page with procedures and steps tproducts and services.

Technical Support/Troubleshooting

  • Respond tcustomer inquiries promptly by checking emails tattend support and trade
  • messages and receiving calls on Customer Service line
  • Proactively monitor the system tensure everything is working okay.
  • Communicate tTech Team and report when website is not working as it should
  • Communicate tFinance Team tset the correct rates and complete incomplete
  • transactions.
  • Communicate tFinance Team when we are out of float
  • Monitor transactions and communicate any issues tthe relevant team
  • Raise queries with Finance team for any transaction that have been sent twrong accounts.

Voice of the Customer / Product Feedback

  • Provide customer product feedback and product feature requests from region tCustomer
  • Service Manager

Analytics/Reconciliation
Work with Finance team treconcile old transactions

Qualifications

  • University degree
  • Ability tquickly address customer questions
  • Good communication skills

Ability thandle all customer temperaments

  • Wise in decision making
  • Ability twork independently
  • Ability tpay attention tdetail
  • Proficiency in French will be an added advantage

How To Apply

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Job Categories: Customer Service Jobs In Nigeria. Job Types: Full-time. Job Tags: BitPesa jobs and Customer Service Associates jobs. Salaries: N100000 - N200000.

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