Full-time Customer Care Representatives at Obeezi
Online Shopping with Obeezi – Nigeria’s one stop online mall. Obeezi is your one-stop online shopping mall that offers best prices in Nigeria and an exceptionally easy and convenient shopping experience. Obeezi Mall provide you with products you can trust ranging from Clothing, Shoes, Wrist watches, Sunglasses, Colognes, Fashion Accessories and much more with options of paying through Cash on Delivery or Debit Card at the fastest delivery service.
The Job : Customer Care Representatives
Job Status: Full Time Job,Graduate/Exp
Must reside around Surulere and Yaba and must be willing to work night shit according to Shift Schedule.
- Resolve customer complaints via phone, email, mail, or social media.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Cancel or upgrade accounts.
- Assist with placement of orders, refunds, or exchanges.
- Advise on company information.
- Take payment information and other pertinent information such as addresses and phone numbers.
- Place or cancel orders.
- Answer questions about warranties or terms of sale.
- Suggest solutions when a product malfunctions.
- Handle product recalls.
- Attempt to persuade customer to reconsider cancellation.
- Inform customer of deals and promotions.
- Sell products and services.
- Utilize computer technology to handle high call volumes.
- Work with customer service manager to ensure proper customer service is being delivered.
- Handle changes in policies or renewals.
- Record details of customer contacts and actions taken