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16 Jun 2017

Full-time AMO Group Ongong Recruitment

AMO Group – Posted by Nigeria Job bucket Staff Lagos, Lagos, Nigeria

Job Description

Amo Byng Nigeria Limited was established in 1987 to produce high quality Feed Concentrates, and Finished feeds. We supply our products to farmers all over the country and in West Africa. Our main objective is to operate a state-of-the-art Feed mill that will consistently provide the best quality products available in Nigeria.

The Job :Customer Service Representative
Job Status: Full Time Job,Graduate/Exp

Remuneration: Attractive,

Location: Nigeria

Job Profile
Main Responsibility:
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities:

Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Job Qualifications

Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively

How To Apply

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Job Categories: Customer Care Jobs In Nigeria. Job Types: Full-time. Job Tags: Amo Group jobs and Customer Service Representative jobs. Salaries: N200,000-N300,000.

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